Profiles and parental controls

With only one unprotected profile the picker is skipped at startup — this menu path is how you reach it. Choose Startup profile on this TV to open an unprotected profile automatically on this device. The choice stays on this device, belongs to the current account and is removed on sign-out. PIN-protected profiles still need to be chosen and unlocked. Choose No default profile to restore the usual startup behaviour. Switching swaps favourites, history, watchlist, reminders and personal display settings in one step.

Blocked playlists and categories don’t just disappear from menus — they’re excluded from search, from All TV services and from reminders too, so nothing leaks in by a side door.

Parental controls are free on every install and switched on from the start, though nothing is actually gated until you set a PIN. Where an older version left them off (see step 1), locking a channel, group or app, turning on an Ask for the PIN before opening switch, or setting a PIN where none was set turns them on, and TiviGlass tells you once. Changing an existing PIN does not. If you switched parental controls off yourself, a new lock or switch is saved but asks nothing, and TiviGlass says so and offers to turn them on. Reset settings to defaults keeps your parental controls as they are while a PIN is set. The old remember-PIN-until-restart switch has been removed because it did not change PIN checks. Your remote’s number keys, or a keyboard’s, type the PIN on every PIN prompt, including the household PIN; then press OK. How to enter your PIN chooses what the prompt shows: the keypad you move around with the arrow buttons, or Type using the keyboard, which adds a PIN box that opens your TV’s on-screen keyboard, with the keypad still below it.

The PIN is stored on the device it was set on and never travels with your account, so it does not appear on another TV and signing in cannot bring it back. Clearing the app’s data removes it too. If you have forgotten it and cannot get into Settings to clear it, contact support and we can unlock the device for you.

The question is asked once per TV and is remembered, so it will not keep interrupting you. Set a PIN is the stronger answer if anyone else uses the TV — a confirmation only covers the person who gave it, while a PIN is asked every time. Choosing Not now leaves the category closed and changes nothing. Resetting the app’s settings asks again, which is what you want if you pass the TV on. To have it asked again straight away, choose Settings › Parental & profiles › Locks › Adult content confirmation; it only affects this TV.

Locking hides a channel from playback, not from the list, so channel numbering stays stable. Movie and show categories can be locked the same way from their category menu. Locked groups, beside it, locks and unlocks whole TV groups, movie categories and show categories, and Locked apps lists the app tiles you locked on the Apps screen so you can remove a lock. Channels & groups has a link here too, Lock channels with a PIN. A locked channel, or a channel in a locked group, asks for the PIN wherever you start it: the TV guide, Search, a custom folder, All channels from all services, another service’s groups under TV services, Favourites, Home, a reminder or catch-up. A channel also counts as being in a group when your provider lists it there as well as in its own group, or when you added it to that group yourself. With Skip PIN on locked channels, films & shows on, a channel you locked yourself still asks when it opens full screen, as it always has, but changing to it inside the player, recording it or adding it to Multi-view does not. Search shows these channels with a padlock (and no schedule beside them), and the TV guide marks them with a small padlock in a custom folder, All channels from all services and Favourites. Once you have entered the PIN for a channel or a group, it plays without asking again until you leave TiviGlass for another app or the home screen, switch profile, sign out or change the PIN, so full screen does not ask again for a channel you just unlocked in the guide. Moving between TiviGlass’s own screens does not count as leaving. If a locked channel was playing full screen when you left, TiviGlass asks again before it plays when you come back, and closes the player if you cancel. The Home and Sports previews stay on the channel logo instead of playing a locked channel; choose Watch to be asked. The TV guide’s preview does the same once an unlock ends: a locked channel that was playing there shows its logo until you choose it again. Adding a locked channel to Multi-view, or recording what is on it now or from catch-up, asks too: in the TV guide you are asked for the PIN or your age first, and from Search or Multi-view’s channel list TiviGlass says the channel is locked, so play it once to unlock it and try again. A custom folder only lists channels your profile is allowed to watch. A film or show in one of your own folders asks the same way when you open it, judged by the categories it is filed in on its own TV service.